Refund policy

Terms and Conditions for The Collection Luxury Bridal Shop

 1.⁠ ⁠Online Process:

•⁠  ⁠All exchanges and procedures, including product returns and exchanges, will be exclusively processed through The Collection online shop platform.

•⁠  ⁠In-store exchanges or transactions will not be accommodated.

 2.⁠ ⁠Exchange Policy:

•⁠  ⁠Customers requesting exchanges must initiate the process through The Collection online shop within the specified timeframe.

•⁠  ⁠The Collection reserves the right to manage all aspects of the exchange process online.

 3.⁠ ⁠Return Procedure:

•⁠  ⁠To request an exchange, customers must follow the designated return procedure outlined on The Collection online shop platform.

•⁠  ⁠Detailed instructions for returning products will be provided upon exchange request submission.

 4.⁠ ⁠Verification of Condition:

•⁠  ⁠The Collection will verify the condition of returned products based on pre-shipping photographs available on The Collection online shop platform.

•⁠  ⁠Exchanges will be processed upon confirmation that the products meet the required condition standards.

 5.⁠ ⁠Communication:

•⁠  ⁠All communications regarding exchanges, including approval status and next steps, will be conducted through The Collection online shop messaging system or via email.

•⁠  ⁠Customers are responsible for checking their The Collection online shop account and email for exchange updates.

 6.⁠ ⁠Exchange Collection:

•⁠  ⁠All products intended for exchange must be collected by DHL for return shipment to The Collection.

•⁠  ⁠Customers are required to schedule the DHL collection for the return of products within 24 hours of the items' arrival at their designated location.

 7.⁠ ⁠Return Timeframe:

•⁠  ⁠Products must be shipped back to The Collection via DHL within 24 hours of their receipt by the customer.

•⁠  ⁠Returns initiated after the specified timeframe will not be accepted for exchange.

 8.⁠ ⁠DHL Collection Process:

•⁠  ⁠Customers are responsible for coordinating the DHL collection of exchange items from their location.

•⁠  ⁠Instructions for scheduling the DHL collection will be provided to customers upon exchange request approval.
 

9.⁠ ⁠Product Inspection:

•⁠  ⁠Upon the return of products via DHL, The Collection will inspect the items for compliance with the exchange conditions.

•⁠  ⁠Exchanges will proceed only if the returned products meet the required condition standards.

10.⁠ ⁠Late Returns:

•⁠  ⁠Products returned to The Collection after the 24-hour timeframe following their arrival will not be eligible for exchange.

•⁠  ⁠Customers are advised to adhere to the specified return timeframe to facilitate timely processing of exchange requests.

11.⁠ ⁠Additional Terms:

•⁠  ⁠Fraud Prevention: Customers are prohibited from engaging in any fraudulent activities.

•⁠  ⁠Data Security: Customers are responsible for maintaining the confidentiality of their account credentials.

•⁠  ⁠Intellectual Property Protection: Unauthorized use of The Collection intellectual property is strictly prohibited.

•⁠  ⁠Product Use Limitations: Products rented or purchased are for personal use only.

•⁠  ⁠Product Care Guidelines: Customers are responsible for following care instructions provided by The Collection.

•⁠  ⁠Force Majeure: The Collection shall not be held liable for circumstances beyond its control.

•⁠  ⁠Indemnification: Customers agree to indemnify The Collection from any claims arising from their use of products or services.

•⁠  ⁠Limitation of Liability: The liability of The Collection is limited to the purchase price of the product or service.

12.⁠ ⁠Governing Law:

•⁠  ⁠The terms and conditions governing online exchanges and all related processes are subject to applicable international laws and regulations.

•⁠  ⁠Disputes related to exchanges will be resolved based on the principles of fairness and justice as generally accepted internationally.

13.⁠ ⁠Reserve of Rights:
•⁠  ⁠The Collection reserves all rights and final decisions regarding exchanges, returns, and any disputes that may arise.

 

We regret to inform you that all purchases made at TWG are non-refundable. Please carefully review your order before completing your purchase as we are unable to accept provide refunds for any products.